FREQUENTLY ASKED QUESTIONS

Here you will find answers to frequently asked questions about our online store as well as the progress of your order. You will find our general conditions of sale in the section CGV. These also contain the legal information of the consumer.

purpose has

Many Masks is a brand of Many Ways SA, which has been active for more than 20 years in the creation of textiles and personalized objects, based in Switzerland. Faced with the current global situation, we decided to develop a line of reusable protective masks (30 washes at 60 °) and certified in order to reduce the ecological impact due to the wearing of surgical masks while protecting effectively and with style!

At Many Masks, we believe that your look is perfectly compatible with effective and comfortable protection. This is why we have designed this line of unique fabric masks which will be essential accessories to your everyday look.

Specially designed to offer optimal protection, our masks have obtained several certifications:
✔️ STANDARD 100 by OEKO-TEX® of Testex.
✔️ InterTek® (99.9% filtration).
✔️ BlueDesign®.

ORDERED

There is no minimum order with us, so it is quite possible to order just one item.

Do you have a gift voucher code for the online store? As always, place the items of your choice in the basket. On the "Shopping cart" page, please enter your code in the "discount code" field. Your gift voucher is then activated and the billing amount is updated.

Payment

Yes, online payments on our website are 100% secure. We attach great importance to security during transactions. Your data is transmitted only in encrypted form, so that third parties cannot read it. Your credit card payment is processed by a certified security partner (Stripe).

The following payment methods are currently available to you:

Credit Card: The simplest form of payment. We accept Visa and Mastercard. The store does not save your credit card details.

DELIVERY

Our brand is based in French-speaking Switzerland and we deliver worldwide.

Shipping takes place within 24 to 48 hours and delivery generally takes 3 to 4 working days.

If you have not received your delivery within ten working days or have not received a shipment confirmation, please write an email to our customer service team:laura@many-ways.ch. Do not forget to indicate your customer number and / or the order number.

We offer you the shipping costs with the purchase of 3 or more masks. Enjoy it!


Delivery costs are € 2 when you buy 1 or two masks.

RETURNS AND EXCHANGES

Unfortunately, for obvious hygiene and health security reasons, our masks cannot be returned.

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address:laura@many-ways.chand we will send you a similar replacement item as soon as possible.

Unfortunately, all sale items are not refunded or exchanged.

Yes, you will find our refund policy here: Refund policy

contact us

Simply click on "Contact" in the online store. You can ask your questions to our customer service team through the contact form.

In our online store, click on the "Contact" link. Via the contact form, you can ask your questions to our Customer Service team. We will forward your question directly to the right contact.

OTHER QUESTIONS

Our logistics warehouses are based in Geneva in Switzerland as well as in Divonne in France. Our supplier is based in Vietnam.

We attach great importance to the protection of your personal data. For more information see our privacy policy.

Your personal data is always encrypted by a digital security system before being transmitted to us. Technical measures protect our Internet pages against damage, destruction and unauthorized access.

Your trust is very important to us. So you can be sure that Many Masks always offers you the latest trends, but also that your data is safe.

Our administrative offices are located in Renens, in the canton of Vaud, Switzerland.



Your safety is our top priority. This is valid for your online purchases, but also for the execution of your orders.

The Many Masks Team!